Frequently asked questions
General rules and policies for students and parents. Can't find your answer? Contact us.
What does the standard plan include?+
The standard plan is $120/month and includes 8 sessions (2 per week), each roughly 45 minutes — extendable up to an hour if your coach needs the extra time. Individual coaches may also offer their own per-session or monthly pricing, shown on their profile.
How does the free demo work?+
Your very first class with Cooachly is always a free, no-obligation demo session. Pick a subject and an available time slot, and you'll get a video call link right away — no payment required. Regular paid sessions only begin once you're ready to enroll and payment is confirmed.
What's the rescheduling and cancellation policy?+
You can reschedule a session for free if you let your coach know at least 24 hours in advance. Each session comes with one free reschedule under this notice window. If a session is cancelled or rescheduled with less than 24 hours' notice (or missed without notice), 50% of that session's fee may apply. If you need more flexibility, just reach out and we'll work with you.
Is there a referral program?+
Yes! Refer 3 actively enrolled students and get 15% off your monthly plan; refer 5 and get 25% off. The discount applies as long as the referred students remain actively enrolled, and referrals must enroll within 6 months of being referred. Ask your coach or contact us to get started.
Do weekday sessions cost more than weekend sessions?+
Weekend sessions are the standard, most economical option. Once the school year is in session, weekday availability can be more limited, so weekday slots may carry a small premium — your coach will always let you know before you book.
How does scheduling work across timezones?+
Every coach sets their weekly availability once. When you book, all times are automatically converted and shown in your own local timezone — no manual conversion needed.
How do I pay?+
All payments are handled securely through Stripe — pay per session or subscribe monthly. No manual transfers or cash payments are needed.
Are coaches vetted?+
Yes. Every coach on Cooachly is reviewed before they're able to list sessions, and both students and coaches rate each other after every session to keep quality high.
